Support and services
A metal additive manufacturing system is only as useful as the support behind it. Every Lasefinity system is delivered with commissioning, training and direct access to our engineers.
Two offices, one engineering team.
We support customers from the United Kingdom and from India, so enquiries, quotations and applications work are handled in your region and in your time zone.
Systems are designed, built and supported from here. UK, EU and rest-of-world enquiries are handled by this office.
- sales@lasefinity.com
- Phone
- +44 (0) 7438 146622
- Hours
- Mon to Fri, 09:00 to 17:30 (GMT/BST)
Indian customers are supported locally: enquiries, quotations, applications discussion and installation planning are handled in-region and in your time zone.
- sales@lasefinity.com
- Phone
- Direct line being published; use the UK number or email meanwhile
- Hours
- Mon to Fri, 09:30 to 18:00 (IST)
Customers outside the UK and India are supported from the UK office, with installation and training delivered on site.
What is included
These are part of the system delivery, not a separate service contract. If your project needs something beyond this list, tell us at quotation stage and we will price it openly.
Installation and commissioning
Delivery, siting, connection and first-build commissioning, carried out with your team so the handover is not a manual drop-off.
Operator training
Machine operation, safe powder and wire handling, build preparation, parameter editing and routine maintenance.
Applications support
Ongoing help with materials, part orientation, support strategy and parameter development for your specific components.
Spare parts and servicing
Consumables, filters, optics and wear parts, with servicing coordinated through your regional office.
Remote technical support
Direct access to the engineers who built the system, by email, phone or scheduled call, in your time zone.
How to reach us
For anything technical, email is usually fastest; include the build, the material and a photograph if you have one.
Email us with your system serial number and a description of the issue. Urgent production problems are prioritised.
sales@lasefinity.comSend the material, geometry and tolerance you are working to. We will tell you whether the process fits.
Send an applicationConsumables, filters, optics and wear parts, quoted and shipped from your regional office.
Request partsRequest a quotation
Send us the material, the part geometry and the tolerances you are working to. We will recommend the right process and system configuration, including telling you when the answer is not one of ours.